WE OFFER FREE REGULAR SHIPPING ON ALL ORDERS OVER $150 WITHIN AUSTRALIA

General Information

We ship all orders from our base in Tasmania. Products over $200AUD will be fully insured, require signature on delivery and will not be authorised to leave.

Orders within Australia

Australian orders ship via Australia Posts ‘parcel post’ service. Expect delivery within 5 business days depending on your proximity to an metropolitan centre. Your product will be dispatched within the week of your order unless otherwise notified. Please note that if your product is not in stock and you placed a backorder your delivery will be dependent on the arrival of your product in Australia, this time frame will vary. Please email us for further clarification on time frames in this case.

International orders.

International orders ship via Australia Post’s parcel post service. Delivery time will vary depending on country and location of delivery. Please note all international customs charges and taxes are payable by the receiver. Allison Davies PTY LTD is not responsible for any additional charges incurred for shipping orders internationally. For more information on customs charges for each country please contact your customs authority.

Order Confirmation

You will receive an automated email confirmation after your order has been submitted. Please ensure that your email address has been entered correctly. If this is not received within 5 minutes, please check your junk/spam folder.

Need something in a hurry?

We do not offer express postage options as we live in a regional area of Lutruwita (Tasmania), and can not guarantee next day delivery.

Lost/Stolen

If your tracking information shows that your package was delivered, but you have not received it, please contact us at admin@allisondavies.com.au and we will investigate this for you. Please note that it can take a few days to resolve so please bear with us.

MODIFICATIONS/CANCELLATIONS OF YOUR ORDER

If you wish to modify your order after it has been submitted, please email admin@allisondavies.com.au as soon as possible. We will make every effort to accommodate your request.

INCORRECT/DAMAGED ORDERS

If you have received a damaged product, please email us as soon as possible at admin@allisondavies.com.au to let us know. We ask that you include in your email photos of the incorrect/damaged merchandise for our reference. If the damage is deemed to be the responsibility of the distributor we will take responsibility for the shipping costs of returning damaged or damaged items to the maker and sending a new product to you. If you have received an incorrect order please contact us with a photo and we will organise your return of the product and send the correct product free of charge. Please note that all our instruments are hand crafted and therefore may contain individual differences which does not effect their quality but rather sets them apart as quality hand crafted products.

Extra costs

You should be aware that all countries have different laws regarding the importation of certain products and any orders designated for shipment to countries outside of Australia may be subject to import fees of which we have no control and are unable to provide estimates of as they differ widely from country to country. We do not take any responsibility for the payment of import fees, taxes or other associated import costs. These costs are the responsibility of the customer. Understanding the import restrictions and the payment of any associated costs in your local area is considered the responsibility of the purchaser. We recommend you contact your local Customs office for current charges before placing your order or visiting a duty calculation website such as www.dutycalculator.com.

Refunds/Returns

We do not offer refunds or returns based on changing your mind either on the purchase or the product you purchased. Please ensure you take the time to choose wisely – though, I’m certain you can’t choose wrong – all our instruments are divine!